Hello,
Using blackberry desktop software (v7.1.0.41) I was only able to restore 93 of 121 contacts. I only selected Address Book - All to restore. I opened the file in Magic Berry and could see all 121 contacts and their information. I deleted all contacts from my phone, and then did a hard reset, before restoring contacts without success. I received no error message, just a finished message. I tried installing the software on a different computer but the same issues occured. All my other data appears to have been restored correctly and to the most recent version.
The 28 unrestored contacts were the most recently added to my address book. My phone is a Bold 9900 v7.1.0.1033 Platform 5.1.0.692. I do not have Blackberry Internet Service. I do not have a "Desktop Sync service book." I do not have MS Outlook. As far as I'm aware the only other way to back up and restore my contacts is through paid apps in Blackberry App world. I will try these in the future, but if the desktop software worked that would be ideal.
Please advise
