Hi,
I have an old computer using windows xp that I have the current blackberry desktop software installed and still am able to downlad photos, etc from my device to. I bought a new pc running windows 8.1. i downlaoded the desktop software, but the software will not pick up my device (tour 9630). The usb cable, etc are all good as they worked with the old pc. The pc is fine as well as other devices are connecting through the usb ports fine. On the old computer, the device description appears next to the blackberry icon rather than the word "summay." is it possible that because i have the device on my old computer it will not read it on the new?