When the error came out during the BB9900 - Outlook Sync I went under Help (? on top right hand side) select 'Support Resources'->'Organizer Sync Logs' (this html file is saved under
C:\Documents and Settings\<current user>\Local Settings\Application Data\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Log).
This is the log I got:
16:26:23.761 Logging Verbosity Set To '2' - Logging Enabled
16:26:25.467 Error Information: 12004 (00002ee4) (KnownErrorWithHardcodedText), Description: CRTransColl::SetDSTransInfoByName Empty nodelist for tag: CommonTransTypeAndAttributes, File: .\TransInfo.cpp, Line: 595
16:26:25.588 SyncAPI logging for product
16:26:25.589 Sync started at 06/11/2012 16:26:25 (06/11/2012 15:26:25 UTC)
16:26:25.589 SDK Version is 7.1
16:26:25.589 Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
16:26:25.718 SyncObject::CreateProfile
16:26:25.735 SyncObject::SetActiveProfile
16:26:25.736 SyncObject::CreateProfile
What should I do?